Bronze Package
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- Up to 60 Hours Monthly Support
- Remote assistance available 8 AM – 5 PM, Monday through Friday.
- 12-Hour SLA Response – Critical issues addressed within 12 hours for business continuity.
- 3 SAP Modules – Choose from SD, MM, P+, FI, CO to match your business needs.
- Monthly Training – 2 hours of group training sessions like like output determination
Silver Package
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- Advanced Support – Up to 120 hours – month remote support from our dedicated SAP specialists, covering your business needs and account manager assigned
- All SAP Modules – Complete access to all SAP modules plus seamless integrations with CRM, EDI, BTP and other enterprise systems.
- 6-Hour Response SLA – Guaranteed faster resolution for critical issues with our industry-leading response time commitment.
Gold Package
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- Dedicated Expert: Assigned SAP specialist 5 days/week plus team in the background to cover all topics.
- Custom Development: Up to 30 hours monthly
- Role Specific Training: 10 hours of workshops
- 2-hour SLA: Rapid critical issue response
Expert Consultation
Dedicated SAP consultants helping clients with financial modules in professional settings
Team Expertise
Access to teams of SAP experts in collaborative workspaces providing comprehensive support
Executive Guidance
Executive-level guidance with business leaders reviewing SAP innovation and trends alongside consultants
Professional Training
Professional training sessions for your business team
Technical Expertise
System integration and technical implementations delivered by experienced SAP specialists
Strategic Pricing
Pricing model that balances cost predictability with strategic value, including discounts for annual commitments
Scalable Packages
Package tiers specifically designed to match SME growth stages and evolving business needs
